Refund & Satisfaction Policy

Because our products are custom-made to your specifications, all sales are final and non-refundable.
However, your satisfaction and the quality of your product are extremely important to us.

If there is any issue with craftsmanship, materials, or accuracy in your order, we will work with you to make it right.

Our Guarantee

• If your item arrives damaged, defective, or not as approved, we will repair or replace it at no additional cost.

• If there is a quality concern, please contact us within 7 days of delivery with photos and a description of the issue.

• For freight damage, claims must be submitted promptly so we can file with the carrier.

What Cannot Be Refunded

• Custom items with no defects or errors

• Products that match the approved proof, design, or description

• Items that have been used, altered, or improperly stored

Our Commitment

We stand behind our craftsmanship.
If something isn’t right, we will make every reasonable effort to ensure you’re completely satisfied with the final product.