Privacy Policy

Effective Date: 1/1/2026

The Wood Gallery (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

Information you voluntarily provide to us, such as:

• Name

• Company name

• Email address

• Phone number

• Mailing or shipping address

• Information submitted through contact forms, quote requests, or order inquiries

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Operating system

• Pages viewed and time spent on our site

• Referring website addresses

This information helps us understand how visitors use our site and improve functionality.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide customer support

• Prepare and process quotes, orders, and transactions

• Communicate about products, services, or updates

• Improve our website, products, and services

• Maintain internal records and business operations

• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. Cookies help us understand site usage and improve performance. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our website or conducting our business, provided they agree to keep this information confidential

• When required by law or to comply with legal processes

• To protect our rights, property, or safety, or that of others

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Choices and Rights

You may choose to:

• Request access to the personal information we have about you

• Request corrections or updates to your information

• Request that we delete your personal information, subject to legal and business requirements

To make a request, please contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. SMS Privacy and Text Messaging

If you choose to communicate with The Wood Gallery via SMS or opt in to receive text messages from us, we may collect and use your mobile phone number and message content for the purposes described at the time of opt-in, including customer service communications, order updates, appointment coordination, or informational messages related to our products and services.

Consent and Opt-In

By providing your mobile phone number and opting in, you consent to receive SMS messages from The Wood Gallery. Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You may also contact us directly to request removal from SMS communications.

Use and Sharing of SMS Information

• SMS consent is not shared with third parties or affiliates for marketing purposes.

• Mobile phone numbers collected for SMS purposes are used solely for communications directly related to The Wood Gallery.

• We do not sell or rent SMS-related information to third parties.

Data Retention and Security

We retain SMS-related information only as long as necessary to fulfill the purpose of the communication or to comply with legal requirements. Reasonable security measures are applied to protect SMS data from unauthorized access or disclosure.

10. SMS Terms of Service

By opting into SMS communications from The Wood Gallery through a web form or other medium, you agree to receive SMS messages from us. These messages may include conversational messages related to inquiries, quotes, orders, or other business-related communications.

• Message frequency may vary.

• Message and data rates may apply depending on your mobile carrier.

• You may reply HELP to any message for assistance.

• You may reply STOP to any message at any time to opt out of future SMS communications.

For more information about how we collect and use your information, please review our Privacy Policy at: https://thewoodgallery.com/about/privacy-policy/

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

The Wood Gallery
1035 Eastview Circle, PO Box 32, Georgetown, TN  37336 | 423-476-7792